Support
How can we help?
Choose the quickest route below and your question will reach the right place.
Store owners
Sign in, open the relevant store, and use the Support button in the dashboard. It securely includes your store and technical details so we can investigate without asking you to collect them manually.
Questions before joining
Email hello@codecasastudios.com. Tell us what you want to sell and anything you would like to know before creating your store.
Customers of a Casa store
For an order, delivery, return, or product question, contact the store directly using its Contact page. The merchant owns the customer relationship and is best placed to resolve the order. For a technical payment problem, include the store name and order reference when you contact Casa, but never include card details or a password.
Payment or security concern
Read our payment security information or email us immediately if you believe a Casa account or checkout has been misused.